Customer engagement through our website and Greggs Rewards App has never been more important, with an enhanced loyalty scheme helping us to connect with our customers, and Click and Collect delivering new ways to shop with us more conveniently. Our proposal is to protect as many jobs as possible, aiming to reach the required level of hours for each shop by agreeing reduced hours with shop colleagues wherever we can. For example, those who do not work in offices and those who are unable to work from home. Thank you all for the commitment and enthusiasm that you have shown to enable us to achieve this significant step forward. It begins with this management proposal which we will now seek to discuss in consultation with Unions and employee representatives over the coming weeks. In order to try and protect as many jobs as possible in our supply chain, we propose to change some contract terms across all our Logistics, Manufacturing, Hygiene and Engineering teams to make us more productive. I would like to take this opportunity once again to thank all of our teams who are working through this crisis or coping with the disruption of being on furlough. That being the case we have no choice but to reduce our employment levels to reflect lower demand and protect our business for the long term. We previously confirmed that whilst you are on furlough you will continue to accrue holidays. I am especially grateful to those who have helped manage the process together with our Union colleagues and those who volunteered to represent others. We expect sales to be significantly lower than normal in all of these shops whilst social distancing measures remain in place, and therefore will not be asking all colleagues in these shop teams to return to work, requiring some to remain on furlough for a further period of time. Flexibility regarding start and finish times will be necessary due to the need to maintain social distancing. During these meetings we explain the selection criteria and process where they are involved in a pool, or explore mitigating options where roles are proposed to be no longer required. The health and well-being of colleagues remains our focus throughout this period. We will only move to open a wider number of shops if the feedback from Phase 1 is positive and supports us extending our reopening plans. We are currently in the process of selecting about 700 shops to reopen, including approximately 150 franchise shops, as the first large group of shops to re-open with our new tested operational measures in place. This is due to the impact of the full lock down that will result in lower sales and activity during November and early December. We anticipate that the schools returning in September will be an important step as we all learn to live our lives as normally as we can under social distancing conditions. Terms and conditions are maintained and protected during a temporary change. I would like to sincerely thank you all for the support and dedication that you have brought to Greggs throughout this very difficult year, and to wish you a very merry Christmas and all the best for the New Year. We will process one week of holiday between 1st July and 31st August 2020 (processed week commencing Sunday 2nd August and if you continue to remain on furlough, we will process an additional week between 1st Sept and 31st October 2020 (processed week commencing Sunday 11th October). Our appearance in the Just Eat national advertising campaign is starting at the end of this week and the coverage will build throughout September. Greggs is set to cut more than 800 jobs in the wake of the ongoing coronavirus pandemic. It was a real team effort in every aspect, and I am immensely grateful for all the hard work that has taken place to enable the successful completion of Phase 2 of our reopening plan. Every shop that we open will include all of the new procedures and equipment that we have shown you in the video. With the peak of the pandemic still ahead of us, none of us can predict when our shops will open again, however with this additional funding in place we can now plan ahead with more confidence. We understand that this is especially worrying for our colleagues on furlough who may mistakenly believe they are at an increased risk. Most importantly, I wanted to let you know all of our colleagues who tested positive for COVID-19 are on the road to recovery, and thankfully nobody has experienced any serious effects from the virus. I am delighted and proud to see the Greggs business back up and running again and playing our part in helping the nation get back to some sense of normality. This means that we are not overly reliant on one particular area or type of shop, so we expect to trade more strongly in our locally based shops as many customers have fewer reasons to travel at the moment. Read more here at With high levels of uncertainty in our economy, we do not know how sales will develop in the weeks ahead, and therefore it is possible that we will need to ask some colleagues to remain on furlough for the foreseeable future, and maybe even until the scheme ends in October. The final phase in our plan is to open as many shops as possible in July. Those of you who saw our exclusive marketing collaboration for the launch of PlayStation 5 will see we haven’t lost our knack for making connections with customers living in this digital world. Preparing for the end of the Government Furlough Scheme. Greggs do not recommend, promote or endorse the products, services or commercial offerings of any third party. All colleagues will receive training on social distancing and any new operational practices upon their return to work. The priority has been to carry out risk assessments to ensure that we can operate safely whilst complying with the government’s guidelines on social distancing, and to put in place any required physical changes to the workplace. We may look for additional volunteers to open a few more shops to extend the trial for learning purposes whilst we prepare to move to Phase 2 of our plan. Our volunteers and re-opening team have done an outstanding job and so far, our trial has worked well and has provided valuable learning. Why some of our teams will remain on furlough. It is vital that we take steps to protect our business so that we can emerge as a strong team together when the closure period ends. This is a crucial part of controlling the spread of the virus and protecting our community from further infection. Thanks to our amazing trial shop volunteers and shop opening teams we are confident of being able to open with social distancing protection and our plan is proceeding with the first large scale wave of around 800 shops beginning w/c June 15th. None of us could have imagined a year like this one, and with the increased restrictions announced at the weekend it is clear that our lives will continue to be disrupted for some time yet. Protective workwear will be available for those roles that require it, Colleagues who are shielding due to being clinically extremely vulnerable, or who are isolating due to them or someone in their household displaying symptoms will not be able to return immediately, Not all colleagues will be required to return when their shop or site re-opens and may need to remain on furlough. Now that we are open again and trading under Covid-secure conditions, our next priority is to focus on driving sales as strongly as possible, as customers start to return to our shops. Budgeting for next year must be tighter than it has ever been so that we can be as profitable as possible while we operate in these conditions. Sales are needed to cover the wages and salaries that are the largest cost in our business and so while sales are low, we must continue to access support from the government. Investor's information Share price - LSE 1,846.00p +0.00 (+0.00%) Last updated: 26 December 2020 18:18 GMT Share price information Regulatory news Visit the Investor centre At a Glance Discover what makes Greggs the UK’s leading bakery food-on-the-go retailer. Find our Facebook page ready for 10.30am on Sunday 17th May (, 3. Whilst the battle with COVID is far from over and the near-term outlook continues to evolve, we have shown that we can sustain its impact by working together as a team. While we do this, we will not lose sight of our long-term strategic priorities and you will see us continue to move forward at pace with these, as we prepare for the easing of restrictions that will accompany the deployment of the vaccines. We will however, keep our trading hours under review and, if appropriate due to reduced customer numbers in some locations, we may need to reduce the opening hours of some of our shops. Once again thank you, and please keep yourselves and your families safe. Please make sure your contact details are up to date on Your G People. We will do everything we can to protect jobs, but we have to recognise the possibility that we may need to reduce our costs in the future, which could include options such as operational hours reductions and Greggs House structural changes. 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