However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Within 10 working days, Openreach will have completed their survey. 26/04/2017. It was reported a yesterday (I think). This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. - Providing support for Service and Commercial inventory. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. I'm wondering will there be engineers working on a saturday? If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. and. Sustainability, Northern View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Depending on the type of fault and the stage we're at in repairing it, you can do this online. 22h52, Hi. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Come home no Internet. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Include an address and phone number. I interviewed at Openreach (London, England) in Sep 2020. BT Openreach What a great place to work! ", http://www.speedtest.net/my-result/3167201384. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. You might not need a visit, just the right advice and help to identify the problem! Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Well send you a text with your engineers name and mobile number. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. on We need our broadband but have been told that it could take days to fix. Damage caused during a break in to your premises. If you're an engineer, that's usually four or five days a week between Monday and Sunday. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. The Communication Workers Union (CWU),. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Technical support. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. These cookies ensure basic functionalities and security features of the website, anonymously. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Job Responsibilities: Undertake poling when required Work on Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. You also have the option to opt-out of these cookies. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Analytical cookies are used to understand how visitors interact with the website. If the work is not complex, they'll carry out all the external work required. Darlington, United Kingdom. The cookie is used to store the user consent for the cookies in the category "Performance". If the work is not complex, theyll carry out all the external work required. 10. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. I need an engineer to come to my premises to fix a broadband fault. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. What tips or advice would you give to others applying to BT? Replying to . Do openreach/ BT engineers work 24/7 ? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. But you will have heard of BT, BT Broadband and BT Infinity . Their service has stopped working and it is not fully fixed after two full working days. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. The cookie is used to store the user consent for the cookies in the category "Other. But opting out of some of these cookies may affect your browsing experience. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Ask questions and share tips with other people 24 hours a day. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Clear a path to the main telephone socket, if you have one. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. The live chat person wasn't at all helpful and actually closed the chat without resolution. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. More strikes are planned in the coming weeks in the rail dispute. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Theyll need to get in touch with you, so please give us your mobile number for us to share. Micky37 document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Moving home . The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Talk about pass the buck BT! Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. And once you've got some experience under your belt, there should be opportunities for overtime. Account and billing. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Answered 26 October 2019 You will work long hours and not get paid for them . The fault is due to damage caused by someone at the customer's premises. If you cant change your appointment, chat online or call us and we'll do it for you. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. If you currently work for the BT Group please apply directly through the Internal jobs board. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. How long is the appointment? 30-03-2021 My dad said we needed the one downstairs which he had already disconnected. Announcements, Guides & Community Updates. What is a Fibre to the Premises (FTTP) Service Identifier? Ex open reach engineer here, up until 5ish years ago. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. & Broadcast. Your working hours Our engineers work 37.5 hours a week. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. So we have a line that works upstairs but he has broken the one we want downstairs. . Openreach will then be in touch to arrange when they can complete the work at your premises. A specific time cannot be given and access must be available for the entire slot. They showed their strength but on Monday they will show their generosity. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. @richthestag. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Well let you know how quickly you could be up and running when you order fibre broadband. We publish our charges in our terms and conditions charges schedule. CER / Field Insights - North England. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Overtime is usually available so the minimum . He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Asked 22 May 2022 Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 . Well arrange a convenient appointment when both you and the engineer are available. Starting salary is poor, but you'll reach the higher rate after 3 years. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. We have a range of ways to get in touch for new and existing customers. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. We also use third-party cookies that help us analyze and understand how you use this website. I have a line fault that needs to be fixed. This cookie is set by GDPR Cookie Consent plugin. Although I would guess your fault will probably be picked up on Monday morning. The union was . Theres no charge for most engineer visits. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. But heres a quick guide to the different installation terms we use, and the average timescales. Compiled by Patrick Collinson. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. It was reported a yesterday (I think). Noisy faults often dont show up on a line test result. Theyll aim to do this within 5 working days of you placing your order. The installation takes around three hours and the Openreach engineer will need access to your property. This is a very common mistake made worse by the press. Was the First Engineer who the complaint was about actually a Qube Engineer? He is very hard working and does things without needing to be asked. Depending on the provider and package you choose, you might be able to avoid paying for line installation. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Replying to . Log intoorder trackerusing your BT ID or order reference and postcode. At conservative gathering, Trump is still the favourite. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. 0 Ratings Ibz @bt_uk. Qube are employed directly by BT to do Internal Home Checks. This has been a nice experience and I wish the best to Arran in finding work.. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Engineers from Openreach managed to cut our telephone line while they were working on our road. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. I think Openreach work 7 days a week, and on bank holidays. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. First, Openreach will send an engineer to assess how much work is needed. What are the time slots for Openreach engineer appointments? Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. sector, For global You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Again, no one turned up. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Normal for Openreach is 5 days a week 7.12hours a day. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Ring sky told an engineer will come out in the next 48 hrs. If the work is complex, Openreach will take longer to do all the external work. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Interview. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Thousands of members of Communication Workers Union will take action for 24 hours. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Engineers from Openreach cut the telephone line while working in the street. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. The ISP said it can take up to 72 hours. The strikes will take place on 29 July and 1 August. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Then just follow our step-by-step guide to install your broadband yourself. Skype involved a presentation, then a capability and suitability assessment. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Orders and upgrades. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. That's usually four or five days a week between Monday and Sunday. on This is how life was back then. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. You were left wondering if this was just a temporary fix. This could be when: We only charge for repair work on a small number of fault reports. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). It says: Were very sorry about the problem with NJs broadband service. The re-branding exercise actually started, in a very low-key way, a few short . Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. @katenoblett. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. @bt_uk. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. How to report a BT line fault or broadband fault. 01-04-2021 We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Garry Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Read about our approach to external linking. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. I have sent a pm with my information and description of the situation. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Your salary Very rarely. (adsbygoogle = window.adsbygoogle || []).push({}); Instal a new Telephone Extension Socket BT won't send no one out because @SkyHelpTeam are my provider. Well remotely activate a port on the ONT. It could be Sky's Openreach account number, for the details that ISPs have given them. Complex Engineering Reception and Triage. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. This cookie is set by GDPR Cookie Consent plugin. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Response was given fairly soon after initial slection. [ link to this post] I have a line fault that needs to be fixed. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. 30-03-2021 I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them.