We encourage you to reach our to our online support team by sending us DM on social media. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber WRITE REVIEW. It goes against our guidelines to offer incentives for reviews. Repeatedly asked to speak to manager and he refused. ConsumerAffairs is not a government agency. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Heads up. The issue was they didnt have the tickets, but had 2 close by. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Vivid Seats Review Summary. We understand how this may be upsetting for you. Reliable & Rewarding Tickets. Full refund and apology for lack of ticket delivery. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. This will help us to determine next steps. Support : Vivid Seats Customer Support This was an absolute nightmare. HORRIBLE experience. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Vivid Seats ranks 25thamong Ticketssites. Vivid Seats - Home - Facebook WONDERFUL Young Man. We launched @recap.email and legal webhooks. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Marvin J was a great help to me in getting my tickets when n the website wasn't working. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Original review: Feb. 9, 2023. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. It is a safe and secure process. After all, I selected that I wanted "2" tickets not "1". These people are thieves and liars. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Don't EVER use vivid seats for any purchases. What are "Email Delivery" and "Instant Download" tickets? only our *Volume Resellers* are allowed to re-sell tickets. I bought tickets 2 months in advance. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Address: 111 N. Canal Street. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Below is a collection of reviews and ratings pulled for your easy reference. The following is a chronological timing of the events that occurred: In this guide, I will be reviewing Vivid Seats in detail. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. They take your money, and you have no valid tickets. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. We would like the opportunity to turn this around for you. Please Refund at least $1000. You can count on usas our fans already know. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. and then vice versa on the inventory thing. Desired outcome: The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. The site is a fraud and they are aware. So, Vivid seats charged an additional $196. Ticket master from now on! We absolutely value your feedback and apologize for the stress this may have caused you. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Patient, reassuring, and kind -- why I will use this entity again! Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. We also ensure all reviews are published without moderation. With the plethora of ticket resell sites, this is one to avoid. Beware. Vivid Seats is an independently owned and operated online marketplace. These were special seats, including dinner and first 2 rows on the dirt. Ive only purchased tickets from this site twice. We are all set now and appreciate her cheerful assistance. Melinda, your concerns are absolutely valuable and matter to us. Finally got my tickets and had a great time speaking to the very helpful gentleman. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. First time using Vivid Seats to get tickets. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! All they say is their sry, well so am I! Disgusted. Just go through Ticketmaster or the event website directly. My experience is consistent with those reported on BBB. My tickets were not released until 1 week before the show. It also assists sellers who have tickets and want to sell them safely. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Please do not purchase tickets through Vivid Seats - Tripadvisor Thanks Vivid Seats. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. I was going to the AFC championship game and bought a parking pass from Vivid Seats. What kind of scam is this? It asked how many tickets I wanted which I selected two. 3 for $533.58. I suggest never doing business with them. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Thank you for sharing your feedback, Gregory. Vivid seats has been getting scammy lately. Report as inappropriate. Vivid Seats ranks 27th among Tickets sites. So I recommend never buying anything from this place. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Looking for the best way to buy and sell mobile tickets? I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Abel helped me and made the process easy. Its location on this page may change next time you visit. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Very deceptive and unfair marketing. BS. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Scammed!!! Companies can ask for reviews via automatic invitations. Disputed several times and no resolution till this day. I was purchasing 3 tickets and wanted to make sure we are all seated together. Ratings and Reviews 4.6 out of 5. After setting up a ticket master account my tickets were sent to me. I would never have the paid this amount of money for average seats. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats Long story short the ticket transfer did not go smoothly. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. That clearly didn't happen bc I received NO TICKETS! Also, VividSeats says all orders are 100% . They simply dont care. Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". You advised that you arrived at 7:50 PM. A. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Over 100 million tickets sold. Suite 800. Eugene was very helpful with my questions. Great customer service skills. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Unsubscribe at any time. There was not enough time to even get to the venue. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats. I beleive he explained everything I needed to know, in detail. For more information about reviews on ConsumerAffairs.com please visit our Leave the paper at home! Agreed! Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee.