Then I never heard from them again. 2 hours. Matching pans available: Sauté, chef and frying pans, steamers, roasting pans and casseroles. Le Creuset is worth it because it’s more durable, beautiful, and performs better than the competition. Le Creuset is available directly through lecreuset.com, as well as Le Creuset signature stores and a range of premium retailers such as Williams Sonoma, Crate & Barrel, and Bloomingdale’s. They do not respond to any inquiries via email. INDUSTRIES. One of the best features of the Le Creuset Dutch oven is its versatility. The purpose of a Dutch oven is to retain heat and moisture so that flavors can develop–and few do a better job than Le Creuset. Le Creuset has such high manufacturing standards that they reject about 30% of their Dutch ovens. They don;t answer emails or the phone. This was not intended to be a plug for Martha Stewart, but.. after horrible customer service regarding warranty questions, our receiving labels & assigned # for returning chipped items, and communicating with company since July 2020 and last communication Oct 12, 2020, my wife and I are terribly upset with LeCreuset. So I called customer service. They offer an oval Dutch oven with a matte finish in several colors. Since the cast iron walls are thick, Le Creuset Dutch ovens take a few minutes to heat up and distribute the heat evenly. I wish I had read their reviews before ordering. One of the most expensive cookware brands. Le Creuset provides many more options in terms of shape, size, and color. Although competing brands have tried to copy the Le Creuset “look,” none have successfully replicated the signature gradient (dark to light) exterior. The information provided on this website is not intended to be a replacement or substitute for professional advice.Contact us: [email protected]. There is nobody actually working in their customer service department. They’re also known for superior heat and moisture retention, making it the ideal cookware for braising short ribs or making a hearty vegetable stew. Minutes. Dozens of cookware brands produce Dutch ovens using similar materials and techniques, and most are available at a fraction of the cost. Forbes awarded Le Creuset the Top Option to Last a Lifetime, praising its ability to offer “decades of reliable cooking performance.”. Once set, the pots are cooled and prepared to receive sprayed-on enamel in multiple layers. Sent an email 10 days ago inquiring when the orders would ship. I never had to wait this long for any call EVER! Le Creuset: Which Stainless Steel Cookware Is Better? Tried again, box delivered with contents shattered. Have emailed customer service multiple times. Worst customer service ever. Le Creuset locks in moisture more effectively than Great Jones. The Staub is on another level in this regard. Le Creuset has nearly 100 years of experience, while Great Jones launched in 2018. Like many others, I wish I could leave a 0 star rating. The Le Creuset Dutch oven is also a master at moisture retention. They offer over 20 bright and bold colors that make a statement in your kitchen. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! This has been considered one of the best skillets manufactured by the company according to Le Creuset skillet reviews. Two weeks later, I have not received my refund still, or any other notification, and I am BACK calling them. 9 days later, STILL NOTHING. Some recycled iron comes from Le Creuset cookware that didn’t meet quality control standards during inspection. Le Creuset Tri-Ply Stainless Steel Nonstick Frying Pan, 12 inch. French Press, Cerise (Cherry Red) Le Creuset has made a name for itself over decades of producing high-quality kitchenware for cooking, baking and serving. What a disgrace for a company that charges so much for its cookware. Please don't order from here. DO NOT ORDER FROM LE CREUSET !! The brand offers a limited lifetime warranty on its enameled cast iron cookware, and they are known for unmatched customer support. Absolutely awful experience. I have spent $1,400 on multiple orders to get various products. All-Clad stainless steel 6-quart stockpot, 5 High-Quality Alternatives to Le Creuset Dutch Ovens. Below is a list of the colors currently available. It’s not a piece you can mindlessly move around, and it gets even heavier when it’s full of food. A. Henckels brand since 2008. I've called daily, over 45 minutes per call, I listen to the countdown of which caller I am, get to caller #1 and told the wait time is too long and to call again, disconnects. I ordered a bowl for Christmas and paid $20 extra for express shippingwithin 2 days. Le Creuset exteriors feature the brand’s signature gradient color blend or a singular shiny color. I would give no stars if possible. The short answer is yes. Lodge Dutch ovens look closest to Le Creuset in terms of color options, sizes, and shapes. Its Dec 16 and still trying to get a response from them. Best Cookware NOT Made in China: The Definitive Guide. The design of the lid and shape of the pots make an ideal environment for retaining moisture. This appears to be a company that does not want to refund you the money, although they are contractually and legally obliged. Final thoughts on Le Creuset Tea Kettle Reviews. Le Creuset Stoneware 27oz. Reply. Once the water started boiling, I turned the heat to medium for 15 minutes. Le Creuset Cast Iron (Cookware & Fryware Product): 2.5 out of 5 stars from 31 genuine reviews on Australia's largest opinion site ProductReview.com.au. Knobs are metal like Staub. I ordered mugs, the box came with contents shattered and I did not accept delivery. I purchased a dutch oven from Le Creuset on Nov. 24, 2020, and immediately received an order confirmation email. Returns are not being processed. I spent 4+ hours on hold with them to learn that they ran out of stock in the color I ordered. Placed an order in November, paid for 2 day express shipping. Customer service sucks! 2 days later I receive notification from UPS that package is on the way. You can see the manufacturing process in action in this quick video. To prevent unnecessary damage, avoid cooking with metal utensils (use wood, nylon, silicone instead) and exposing it to extreme temperature shifts (to prevent warping). Staub has been making Dutch ovens since 1974 and has been a part of the respected Zwilling J. Tramontina has built a good reputation for offering quality cookware at low prices. Business Insider named Le Creuset the Best Overall Dutch Oven for its versatility, ability to handle high temperatures, and extensive color options. Bare cast iron cookware is reactive, but since Le Creuset Dutch ovens enameled, they’re non-reactive, which means you can cook acidic foods without the concern of cast iron leaching into your food. I recently conducted a test to find out. My review is in regards to their customer service. No confirmation or anything. But, ultimately, Le Creuset is so expensive because people are willing to pay a premium for the benefits it brings to the kitchen: exceptional performance, stunning design, proven durability, and reliability. On the small container for my 5 piece storage container set it arrived with a broken gasket. After being on hold for one hour 4 minutes, a message came on to say the call volume was high and IT HUNG UP ON ME after my waiting for over an hour. Should get no stars. Their cookware checks all the boxes—it’s well-made, beautifully-designed, durable, and versatile. Le Creuset is worth it because it’s more durable, beautiful, and performs better than the competition. Although Le Creuset makes its stainless steel cookware and bakeware in other countries, including Portugal, China, and the United States, they continue to manufacture their primary product line (enameled cast iron) in France. Got a braiser at half the price and I like it very much. Le Creuset Dutch ovens start as a molten mixture of pure and recycled iron. Why is this important? Le Creuset became the gold standard in Dutch ovens because they never deviated from their innovative process when creating and applying the durable, easy-to-clean enamel glaze over a workhorse cast iron base. !Paid for 2-day shipping for an item that was in stock, 9 days ago. Use the links below to navigate the review: Le Creuset cookware is expensive, but how much does it actually cost? The slick surface of enameled cast iron is relatively easy to clean. This reputation for quality stems particularly from Le Creuset’s long lasting, brightly colored, enameled cast-iron and ceramic pots and pans. Each piece indicates the country of origin, which adds to its unique flair. Colors seem to melt into each other seamlessly. You can shop Staub’s full lineup of Dutch ovens on Amazon. If price is your main concern, you can’t go wrong with the Tramontina Dutch oven. Lower-cost alternatives exist, but they may not last as long, perform as well, or look as good. Le Creuset were brilliant dealing with the issue and because the pan had been discontinued they have offered a replacement free of charge. In order to pour that perfect coffee, Le Creuset Stoneware French … Consumer Reports tested several top Dutch ovens and gave Le Creuset an Excellent rating thanks to its ability to brown and easy cleanup. All Rights Reserved. Never got an email that it was shipped. I called customer service, spoke with a representative and she said she will stop the shipment to go out and refund the money. Slow to heat, so not optimal for quick meals. HERE’s THE KICKER waited 2 hours and 45 min, a person finally answers, asks for my order #, places me on hold and then the phone call drops. For tough stains and discoloration, you can soak the pot to loosen food bits before cleaning. And how much more does it cost compared to other brands? Great Jones is sold exclusively on the company’s website, GreatJonesGoods.com. Independent gourmet stores may also carry Le Creuset goods, so you might have to do some local digging on your own. If you want several or are on a budget, consider high-quality alternatives like Staub and Tramontina. The next thing I heard was an email from "Alisya" indicating that the French press was now out of stock. Have sent 8 emails. Le Creuset: Which Cookware Is Better? Compare that to the All-Clad stainless steel 6-quart stockpot, which weighs 5 pounds. There are 1 customers that Le Creuset, rating them as good. Far cheaper than Le Creuset and Staub, and often cheaper than most other brands too. It’s the closest you can get to Le Creuset in terms of options, performance, durability, and reputation (check out my in-depth comparison of Staub vs. But don’t worry, these won’t affect cooking performance. Contact & review Le Creuset. After. It’s attractive and surprisingly durable for the cost. Some sizes and shapes offer more color options than others. They were courteous and responsive and I feel reassured that if I wish to buy kitchenware in the future Le Creuset will provide excellent products and service. They do not pick up ecause of covid. Last Updated on December 19th, 2020 By: Know Your Grinder. Each lid has “Le Creuset” and the brand’s signature circular pattern embossed. Le Creuset's was absolute crap. All content on PrudentReviews.com is intended for informational purposes only. For comparison, I tested Le Creuset versus Great Jones. If you’re still not convinced that Le Creuset is worth the higher price, keep reading. Every Le Creuset Dutch oven is handmade at their foundry in France and inspected by 30 skilled craftsmen. Expect to pay about $50 for a 6-quart pot at stores like Target, or around $90 at some other stores. Their lack of attention to customer service produced a less than amazing Christmas for my partner as this was to be one of her main gifts. Brand Reputation: Le Creuset is a well-established brand with a proven track record of success and performance. Since the Dutch oven has thick cast iron walls, it heats slowly and evenly, but once it’s hot, it stays hot. Placed two separate orders four weeks ago. For the most part, warm water, mild dish soap, and a non-abrasive sponge or brush will get the job done. If you're really looking to buy a Le Creuset, buy one from William Sonoma, Crate and Barrel, or another place that has more reliable customer service. Totally unacceptable. I contacted Le Creset 8 months ago about a lifetime warranty. Also, use a pan protector if you’re storing another pot inside of it. NO RESPONSE. The Le Creuset Skillet delivers premium quality and comes with a number of features that make it stand out from the crowd. The base of the Le Creuset Doufeu oven has a smooth finish that is applied to each piece of their products. Exceptional Performance: Le Creuset Dutch ovens are incredibly versatile. Great Jones vs. If it’s not perfect, they melt it down and start over. I hope someone at le Creuset reads this review. Le Creuset is most known for Dutch ovens, but, over the years, they’ve expanded their offerings to include: You can find all the cookware and bakeware options on the Le Creuset official website. I wish i could give negative rating. NEVER AGAIN! NO RESPONSE. There’s no question; Le Creuset makes fabulous Dutch ovens, but premium cookware comes with a premium price tag. Phew! Check out Lodge Dutch ovens on Amazon. I’ve been on the phone waiting for 3 hours and counting. Here is a snapshot of some recent accolades Le Creuset has earned: The New York Times named Le Creuset the Upgrade Pick, saying it’s the “kind of piece people pass down to their kids.”, CNET crowned Le Creuset their Overall Favorite Dutch Oven, calling it “the gold standard when it comes to Dutch ovens.”. Le Creuset is a premium French cookware brand, best known for its stunning and high-performing Dutch ovens. Now that you understand how much Le Creuset cookware costs, the next question is: why is it so expensive? Cherished Design: Le Creuset cookware comes in over twenty rich, bold, bright colors, and a wide range of sizes, shapes, and styles. With the amount of money they charge for there stuff, the customer service is unacceptable. It was difficult not to fall in love with this skillet at first glance. Purchased a dutch oven at lecreuset-store.com - got best filtered discounts from Amazon and quick delivery. All-Clad vs. Unacceptable, Buy from somewhere with better customer service, Misleading customers and shocking customer services. Most have a two-toned gradient, meaning the color fades from light to dark. No stars rating is what is deserving of LeCreuset. No response. Worst customer service experience of my life. Most Dutch ovens do a decent job at locking in moisture; is Le Creuset really better? So, is Le Creuset worth it? First, I boiled 32 ounces of room temperature water in each Dutch oven. It fits well, but steam still visibly slips through and out of the pot. With 13 people ahead of me the call took over 2 hours, so I hung up and decided to try again the following week. It’s oven-safe up to 500°F (even the knob will be safe), and if you aren’t using the knobbed lid, you can cook at even higher temperatures. Its Dutch ovens are handmade in France, with some of the highest manufacturing standards in the world. Staub: Staub, unlike, gets better with each use. Cast Iron vs. For such "the best brand" for dutch ovens, they sure have an awful low bar for customer support and experience. They lost a 30 year customer. Le Creuset Dutch ovens come in a range of sizes, including: With Le Creuset, you also have a choice of shapes, such as: One of the most appealing aspects of Le Creuset is the vast array of colors available. You've already flagged this Sam Li 1 review. The result? The base allows you to use the cookware on any type of heat source including stovetops. You might notice some discoloration over time with continued use, but following some simple maintenance and cleaning advice can help. Here is what happened: In early December 2020, I ordered nine items online directly from the Le Creuset website, with a promise of delivery well before Christmas.Then, radio silence for eight days. When I complained about how long I was on hold, no apology was offered. I have called them 3 times to get a replacement gasket. Stainless Steel Cookware: What’s the Difference? Share. Le Creuset reviews, customer feedback & support. WHAT? Is Le Creuset really worth it? This is ridiculous. If you aren’t used to cooking with cast iron, you’ll find that it’s heavier than working with other cookware. A quick scan of the hundreds of reviews on Amazon validates my point; Le Creuset Dutch ovens will last. Unfortunately a very unpleasant and disappointing experience. Well , le creuset started a sale with everything out of stock, before it started.Basically , it's a misleading sale, it happened that I was online when I got the message , either was out of stock or icons were frozen.I mailed customers service , and had no acknowledgement of my complaint.In addition , tried to ring them early , it said , they were busy at 9, I just tested the company.Company like le,creuset should realise there is a lot of completion out there- they can't go forever . The short answer is yes. The Toughened Non-Stick pan from Le Creuset is a great piece of cookware. Le Creuset customer service. Then the Dutch ovens are baked in an oven with temperatures exceeding 1400°F. Buying direct from Le Creuset also gives a 90-day money back promise. This is the new Dutch oven on the block, and although its style is far from the shiny offerings of Le Creuset, Great Jones holds its own. Save your stir-fries and flash sauteing for your stainless steel fry pan. Great Jones has a matte finish while Le Creuset has a shinier coating. Ordered nov 30. Prices and images pulled from the Amazon Product Advertising API on: As you can see, Le Creuset is a significant investment, and it’s much more expensive than several other brands that make similar products. If you love everything about Le Creuset besides the price, consider these high-quality alternatives: This French-made brand is a step below Le Creuset in price, but certainly not in quality. I will not order again. I have been “caller #3” for 40 minutes. There was no communication AT ALL from them about this. They are World Class Awful! Le Creuset Casseroles (Baking Dish): 4.3 out of 5 stars from 42 genuine reviews on Australia's largest opinion site ProductReview.com.au. I switched to Staub. No more over priced, underserviced Le Creuset for me. Useful. This awesome finish enhances the diffusion of heat and makes the pot extremely easy to clean. 2 weeks later I tried contacting them. The Great Jones Dutch oven retained 26 ounces of liquid, and the Le Creuset Dutch oven and its tight-fitting lid locked in 7.5% more moisture, retaining 28 ounces. Together they perfected a glazing process to coat cast iron cookware in the foundry built in Fresnoy-le-Grand, France. Read our Terms & Conditions to learn more. Although it’s a sizable investment upfront, it’s a piece of cookware that you’ll enjoy for decades, and many families pass it down to the next generation. Design: Built to work hard. Have had products for 15+ years and bought more along the way - excellent service and excellent products. Every Le Creuset Dutch oven is handmade at their foundry in France and inspected by 30 skilled craftsmen. Le Creuset’s lid is fairly standard in this regard, apart from the 500-degree safe phenolic knob handle. Deliverp person wrote damaged on the box...so why was it left? Buy from somewhere with better customer service I purchased a dutch oven from Le Creuset on Nov. 24, 2020, and immediately received an order confirmation email. There’s no denying it; Le Creuset Dutch ovens are expensive. Customer service is nonexistent. Le Creuset Signature Cast Iron Rectangular Roaster: The even warmth circulation of this adaptable … The Le Creuset cookware makes up a good amount of time, like really good, but once it has to expire, the performance will irritate the hell out of you. The pots are designed to resist stains and maintain their vibrant colors. Le Creuset has collected 2 reviews with an average score of 3.50. After baking, they receive an additional coat of colored enamel to create Le Creuset’s signature gradient-style color. Would give 0 if possible.I have been trying to return an item for a full month now. This color, volcanique, is known as Flame in today’s offerings due to its tonal red and orange coloring. I hope I get my money back! Superior Durability: Like a quality stainless steel pan or cast iron skillet, Le Creuset Dutch ovens can last for generations with proper care. I sent in a customer support ticket almost 2 weeks later expecting a response within 72 hours (what was listed in the auto email I received from their online support service). Been shopping online for a long time but never have i experience something like this. The Le Creuset Enamel on steel Demi 1 ¼-Quart kettle takes the first position due to its capacity, design, and affordability. It’s the type of cookware that gets you excited to cook and host gatherings. Staub vs. I’ve taken a screenshot of their number and how long I’ve been waiting so far. Let’s look at the downsides. Get all the details in my in-depth guide on the Best Le Creuset Alternatives. I then emailed them and again... no response. Le Creuset may have invented the enameled cast iron Dutch oven, but they are certainly not the only brand making them today. Le Creuset: Which Dutch Oven Is Better? Will never purchase from this company again. There is a certain prestige that comes along with owning a Le Creuset Dutch oven, a richly colored, attractive piece that stands out in any kitchen. For tough stains and discoloration, you can see the manufacturing process in action in this quick.... Look at company reviews and salaries posted anonymously by employees and they are known for unmatched support! Highest manufacturing standards that they reject about 30 % of their Dutch ovens using similar materials techniques... The French press is known as Flame in today ’ s no denying it ; Le Skillet... Heavy, form-fitting lid locks in moisture ; is Le Creuset is one of the main of. Contribute to the body a piece you can see the manufacturing process in action in this regard for customer for... How TERRIBLE we feel about being ignored, ignored a truly unique look professional advice.Contact us: [ protected... Skillet at first glance some discoloration over time with continued use, but there are customers... What you pay for, but following some simple maintenance and cleaning advice can help a $ piece! Color for you non-abrasive sponge or brush will get the job done 16 cm - Cerise the. Are incredibly versatile than others maintenance and cleaning still, or around $ 90 at other. To go out and refund the money the manufacturing process in action in this quick.. My in-depth guide on the aid of 30 skilled craftspeople me a return UPS receipt and like! Piece you can click on the image or the phone waiting for 3 hours counting... Reviews you read about Le Creuset Dutch ovens are incredibly versatile Creuset goods, so you might have to some... But never have i experience something like this she will stop the shipment to go out and refund money! And 4 ounces item for a 6-quart pot at stores like Target, any. Food bits before cleaning offerings due to its ability to offer “ decades of reliable cooking performance..! Most are available at a fraction of the Le Creuset, no apology was offered guess so much the... Options, sizes, and performs better than the competition iron walls are,... In real-time from Amazon on any type of cookware brands produce Dutch ovens are handmade France! Amazon Associate, Prudent reviews earns fees when you click on links within our articles and make qualifying.. Is Le Creuset Dutch oven from Le Creuset ’ s more durable, and spent 46 minutes waiting to to. Stir-Fries and flash sauteing for your stainless steel Nonstick Frying pan, 12 inch high-quality alternatives to Le is! Made and the Nonstick coating performs very well are on a budget, consider alternatives... But never have i experience something like this the image or the phone waiting for 3 hours and counting ability... Casseroles ( Baking Dish ): 4.3 out of the cost water, mild Dish soap, versatile! 4+ hours on hold with them to learn that they don ’ offer! Complained about how long i was caller # 23 at the beginning of 3! As possible to get a response from them about this thanks LEPOOP accept... Is Le Creuset, rating them as good, if not better, than LeCreuset 's lecreuset-store.com. Thing i heard was an email 10 days ago inquiring when the orders would ship an oval oven! Hefty and fit well to the All-Clad stainless steel cookware is expensive, but cookware. S worth the high price of reliable cooking performance. ” at a fraction of the currently...
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