I queued 3hrs not being able to use my computer otherwise you are back to number 96, if you don't stay on the Live Chat page All that to be told that I wasn't in their system!? Solve all AXS Tickets app problems, errors, connection issues, installation problems and crashes. I had to get on my phone. Anyone else's tickets disappear off of AXS? : TheWeeknd Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. You dont care about customers or their needs and it shows in all of your actions and words. Never use this service again. So my mom bought me tickets to the bandito tour to see twenty one pilots, my all time favorite band. I show up to the event very early, just in case, and no one at the venue said anything. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Hi Lennie, Thank you so much! Be safe from hackers and unwanted bills. After several more minutes, I thought hmm, Im just going to put my phone on speaker, do a little work on my laptop, and set a timer to start truly counting the minutes. Update AXS Tickets to the latest version on PlayStore. Very disappointed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. - AEW has announced that there will be a meet-and-greet for fans before tomorrow's Rampage. Gave my son a number to call: 45 minute wait. On android, goto "Settings" click AXS Tickets app. I bought season tickets for houston livestock show and rodeo to resell. What a waste. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Mappy donne les informations utiles pour votre itinraire de. I actually spent at least 4 days with chat waiting and timing out as cause it took 2 days to reach them weeks before the event to request orr tickets to eb present then 2 days before I still had not received the tickets so spent another 2 days tryiongt or each them. Twice this week my family has tried to transfer tickets from one AXS account to another. Cheers! This also did not work. I should have used the print at home option but this was the recommended option. Even the emails disappeared. Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. Date of experience: March 02, 2023. SOLD TICKETS VIA AXS MoneySavingExpert Forum I use AXSTickets and already sign in, when Im about to buy it, why I have to sign in again??! I have uninstalled and reinstalled the AXS app. Of course that was frustrating, I thought maybe they didnt completely transferred from my friends app but they did because my friend doesnt have them no more either just proof that they were transferred to me.. AXS Tickets iOS app crashes, not working, errors, AXS Tickets on iOS has black/white screen, AXS Tickets Android App Issues and Solutions, AXS Tickets has errors/crashing/not working, AXS Tickets server network connectivity issues, Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events, Close and restart the AXS Tickets app on iPhone, Update AXS Tickets app to the Latest Version for iOS, Uninstall and reinstall AXS Tickets iPhone app, Update your iPhone to the latest iOS version. Get the AXS app from App Store or on Google Play. Justuseapp Safety Score for AXS Tickets Is 13.2/100. Every time I try to sign in, after creating a new password with my already existing email address on file, Im told that There is an account error and I need to be redirected to the help page or live chat. Conversation The tickets were $300 too More posts you may like r/ToolBand Join 27 days ago Promo Code Axs Tickets March 2023 - 50% OFF - HotDeals.com Please fix this and I hope there is no other fans that will experience the same thing as me. After putting my bank info so that the money would get sent to my account, the next screen said youll be receiving your money in 2-3 business days. Tickets for Wed 22nd March 2023 at The O2 London. I am never and I mean NEVER going to buy from AXSTickets again until they fix this! Thats why I download AXSTickets to help me to keep sign in. Please answer. In the future, I would definitely try not to use AXS for ticket purchases. I kept being redirected back to the beginning to try again with the prompt saying saying Something went wrong. Still don't see your tickets? I cannot access the tickets I just bought! Tried it. Can transfer over AXS app. So finally Im able to login, but of course the tickets I already purchased are not there because they are under my other login that AXSTickets WOULD NOT TAKE. This Clears both data and cache. Yep, my account is back to normal now too. Continuer sur 950 mtres, Au rond-point, prendre la 2me sortie sur D560a et continuer sur 700 mtres, Prendre droite et rejoindre DN7. My AXS app doesn't let me access my account so i hope they fix the issues. No way fo contacting them except via chat which can be 3 hours wait and by the time your queue turn comes, if you don't see it for 30 seconds, they time you out and you are back to 3/4 hours long queue. I got to an HOUR solid, no kidding, without EVER getting a live person on the phone. AXSTickets keeps crashing right now every time I tap the menu bar. Damn thats really smart Im gonna do that from now on. My show is on Friday and I so wish I was able to go. So basically quit your job if you want to enquire about your ticket. I needed an account. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Then I had to send the PDF tickets to my friends. Second, AXSTickets doesnt have a history of the event. The transactions of the of computer controlled part of the app seem to work well but dont dare use customer service for help, I just asked the First Lady, I have never done this before can you just tell me if I did this rite please, and have my tickets. i bought my tickets through Viagogo, they were transferred to my AXS app, but i h. FIX: Yes fixed by a very diligent AXS employee I cannot view my tickets in AXS. Yet I do not have my tickets or any co formation. Press question mark to learn the rest of the keyboard shortcuts. My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). click "Force Stop". I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! We had to work with the box office manager for an hour, and could only access tickets after I contacted my bank and got the payment information. Keep a watchful eye on axs.com and remember to utilize the offer: Up to 25% Off Your Bookins + 50% Off For Kids. HIGHLY dissapointed and will never use them again, AXS totally sucks this is the last time I will use this garbage app and customer service is more horrible please stay away. The developer, AXS, indicated that the apps privacy practices may include handling of data as described below. I was in the online queue earlier, but was later on. How is this As soon as I select buy tickets the next page fails to fully load. WHY cant they just refund my credit card and WHY is it they dont want my cr card #? Where are my tickets? My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. I understand theres a pandemic going on, and Ive tried being patient for weeks now. Wondering if they took them off to change dates. I have no problem logging in to my axs.com account on my computer. Discussion I've seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. Some issues cannot be easily resolved through online tutorials or self help. This is my friend time buying through AXS for other people and Im not sure I would use them again. Will Call - $2 per order Mail - $5 per order (if more than 10 days until event) I logged into my AXS account his morning to find that my tickets were no longer showing in the My Events section. I call and ask nicely for a refund of a service they did not provide, and they refused, lying about every detail. For more information, see the developers privacy policy. Not true! If they pay you now, there's no insurance for them if the new owners are refused entry. My daughter ending up unable to transfer her tickets, so lost over $100. axs - Home - Facebook Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Hi all, just a bit of info in case anyone has a similar issue to me. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. The next day I got the same email twice simultaneously. Peter-kay-tickets in Stuff for Sale in Clapham Common, London I will NEVER try to get tickets thru these frauds again. I had bought three concert tickets this morning unbeknownst to me the website had charged me an additional three tickets including the ones I had already purchased the first time around. find great events near you, buy 100% official tickets, sell your seats if you. Why did the venue decide to use AXS Mobile ID? Their website did not inform me I would be charged $25 for this service. You CANNOT view your ticket on desktop or web mobile, and cant even sign in on desktop/web mobile. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I finally had to send him a picture of my ID so they could look up the ticket to print for him. Im very easily to forget my password. The monopoly that AXS holds in the ticket and entertainment market creates an environment at AXS where customer service is not only an afterthought but non existent. AXS has gone down the hill as soon as they stopped taking calls. - the US AXS on twitter are super responsive but unfortunately they have no access to help UK clients. Published by AXS on 2023-02-21. So I relaunched, and now I was blessedly logged in, searched for my seats again, somehow got them, and now I am on a checkout page that has no mechanism to check out, no functional buttons at all, and Im watching my reservation timer dwindle one more time. They said he had 6 tickets ( I only had 5!) AXS Mobile ID Ticketing FAQs | T-Mobile Arena 15 plus minutes I had a few performances to list so I went to do it. My Axs app will not completely load, it says loading more events, but nothing happens. DISCOVER GREAT EVENTSTheres so much to see. I buy tickets on other companies and never have problems like this. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. If so, how? Up To 25% Off Your Bookings + 50% Off For Kids' Tickets. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Lets try again. So I kept trying and the same thing kept happening. I got in touch with AXS and the woman I spoke to assured me that everything's alright. Your guide to staying entertained, from live shows and outdoor fun to the newest in museums, movies, TV, books, dining, and more. I am very frustrated and very mad at AXSTickets because I was very happy and excited to see twenty one pilots. Au rond-point, prendre la 2me sortie sur D560a et continuer sur 700 mtres. Just buy straight from the venue! Lastly, when I was on the final page getting ready to complete my purchase, there is a pop up window for ads that promise free things do not click on this. Then AXSTickets froze, so I killed and restarted it. Eventually I had to go through my credit card company to dispute the payment for tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. AXS Official Resale provides the option to resell tickets at face value with a cap of no more than 10% above the price paid by fans. Then I received 2 notifications from my bank for 2 separate large transactions. So do not buy from them unless you have a printer and are semi computer literate. Two of the ticket were bought together and the other was bought separately. Cookie Notice no confirmation that I bought them or anything, then I hit the back button & it doesnt say i purchased anything so now i am scared I bough multiple tickets because after the 3rd step, its just a blank screen. cant go, and more. It seems like nothing on AXSTickets worked! Tap for tickets to see the artists and teams you love. AXSTickets communications are confusing. At that point Im told it is cookie related and I cant proceed in Safari without changing my settings. Report Issue, - Legit tickets sent within a few minutes, - Redirected back to the beginning with prompt saying Something went wrong. My recipient never received an email with the shared ticket (definitely input the email address correctly). I tried multiple times to transfer the amount that I got from a ticket that I sold on AXSTickets, but I continuously have to keep transferring it because the stupid system wont transfer my money. Purchased tickets in October of 2021. I finally gave up on that. So I had paid $181 including the $181 for the three tickets I bought the first time (the ones I did not want) When you are on the final page of this website they will ask you if you want something called ticket protection which is basically an insurance if something goes wrong your tickets are protected. I am very frustrated about my tickets! SOLD TICKETS VIA AXS. I did so and AXSTickets froze again. After entering credit card info (correctly) the next button never lights up to proceed to billing address. Buying Basics How can I buy tickets? I can see my tickets, but I don't see a way to print them. My tickets were gone and there was no shopping cart I could fish them out of.I waited out the presumed five minute reservation period, searched again, and found the same seats. Its all a fan needs, all in one app. If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). Privacy Policy. Buying tickets was easy of course .. but getting a refund is a whole other problem. It's absolutely sensible that they keep your money until after the event. It's all a fan needs, all in one app. AXS connects fans with the artists and teams they love. I am in some kind of anxiety, that the App could not work on the D day.. Bonne chance tous.. . I never heard back! Sheffield and Glasgow. I ordered tickets online to a recent show. Peter Kay tickets - London 02 many dates !! And that was after the minutes that passed by before I actually set the timer. Especially if you cant even get it for work properly. Show starts at 7:30pm Tickets bought on Ticketmaster and available to be transferred to the AXS app now. Mobile Ticketing | Sacramento State Hi guys, Im looking to buy tickets from someone on Facebook who I obviously dont personally know - whats the safest way? What is a Pre-sale? Front row or on the aisle? AXSTickets is absolute garbage!!! A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. I emailed the company to tell them of the problem so maybe they could try to fix it, but their response had nothing to do with the issue at hand. have 5 more performances that I cannot list. tried support 5 times and was told they did not know about the w8/w9 flag but my tickets were listed. When I've bought tickets from AXS before they took a few days to show up in my events. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. Is it Safe? Expires: Dec 19, 2024. Thus, if anyone wants to buy a ticket - there is No reason they would want to buy my resale ticket when they can get a brand new ticket from AXS. Its all a fan needs, all in one app. I got on the phone with AXS customer service, per the venues recommendation, and had them send a new barcode directly to my friend at the venue.