TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. and reduce cost to serve. Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Consumers choose where, when and how they interact with you. Our teams of knowledge workers . A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? TTEC Holdings, Inc. (TTEC) Company Profile & Facts - Yahoo! Learn why we use cookies and how to manage your settings. Now, how cool is that? TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. What You Bring to the Role. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results Exceptional customer experiences start here. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. You don't need to rip and replace to get your CX technology stack humming. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. from 8 AM - 9 PM ET. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. When it comes to your customers, only the best technology will do. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . 0000163153 00000 n By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. News Apr 16, 2021. For 40 years, our business has been helping companies make their customers happy. We caution you not to rely unduly on any forward-looking statements. 0000124652 00000 n Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Elevate your sales team through sales outsourcing, including a customized growth services playbook. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Customer Service and Sales Representative - Work from Home in Canada The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. . Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Tower Research Capital LLC TRC Acquires 4,876 Shares of TTEC Holdings Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000121239 00000 n V"x(aL|i4c#\rFXX~lle4|Q;M Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. 0000125548 00000 n trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Experience our comprehensive technology ecosystem. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. "I'm thrilled to join TTEC at this pivotal time. 0000044527 00000 n %PDF-1.4 % 0000116041 00000 n Disconnected systems create disconnected customer experiences. Yes, it is possible. When it comes to your customers, only the best technology will do. 0000003710 00000 n 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Get better at textingthem. 3 years or more of data analysis experience or equivalent experience. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000006467 00000 n TTEC Announces Third Quarter 2022 Financial Results | TTEC Holdings, Inc. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. TTEC Announces Acquisition of Serendebyte - PR Newswire Humanify(R) DEI+ Bot . Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. TTEC Engage is a 60,000+ employee service company . 0000002727 00000 n The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. Upselling products and services to existing customer base . 0000001176 00000 n 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Messaging saves the day with faster support and increased productivity. 0000001643 00000 n CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . TTEC Digital, LLC Senior Data Scientist - Remote Canada (Excluding Continuously promote a performance-driven culture and always work towards reaching for amazing. We make it a point to make sure all our employees feel valued and . Learn why we use cookies and how to manage your settings. 0000017539 00000 n 0000001601 00000 n Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 0000028000 00000 n Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. What are two TTEC engage products? Not only will . ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. From data to insight, and insight to business value. Contact . Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. 0000030379 00000 n 0000008629 00000 n The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". 0000121522 00000 n TTEC Digital hiring Director, Big Data Engineering - Remote Canada