This includes the mandatory wearing of “face coverings” by everyone onboard. ', Travel 2020: Global tourism to suffer ‘crushing blow’, Holidays 2020: Entry requirements for holiday destinations, Holidays 2020: The shocking holiday hotspot everyone wants to visit. order back issues and use the historic Daily Express Social distancing as much as possible both at airports and in cabins will be advised. Refunds will be processed, within 7 working days, back to the form of payment used for the original booking. Many then reported being left … Ryanair has explained why some customers are still waiting for cash refunds for cancelled flights from as long ago as March. The good news is that you may be entitled to a refund and/or compensation if you Ryanair flight is dirupted of … Ryanair said 17.1 million people travelled on its planes in the six months to September, compared with 85.7 million last year, and has paid out €1.5bn (£1.35bn) in cash refunds or vouchers for cancelled flights so far during the crisis. See today's front and back pages, download the newspaper, All rights reserved. Michael O’Leary, the chief executive of the budget airline, said passengers would not get their money back if a flight was operating but could change the flight to a later date without paying a fee. But the airline now claims that 90% of customers who booked directly with Ryanair and requested refunds for cancelled flights between March and June are set to be paid by the end of July. However, passengers are not getting consistent advice from banks on whether credit card claims will be honoured. Express. Ryanair has paid out €1.5bn (£1.35bn) in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europe in the spring and said it had almost cleared the backlog. France, Germany, Belgium, Ireland, Italy and other countries have gone into lockdowns that will last through November. Ryanair will not offer refunds for flights during the second lockdown, despite the Government ban on non-essential travel. Irish-carrier Ryanair was one such airline, cancelling all holiday flights on March 24 and leaving customers with ruined holiday plans. newspaper archive. He blasted the lockdowns as “completely ineffective” and said they reflected government failures in dealing with the pandemic, such as inadequate testing. Passengers may also be subject to temperature checks at airports, and all aircraft will undergo a rigorous cleaning regime nightly. Some people whose flights have been cancelled during the coronavirus crisis are getting money back from their credit or debit cards, after their airline has refused to refund them. Ryanair will not be offering passengers refunds for cancelled flights in November, despite England going into a four-week lockdown. Please see our Privacy Notice for details of your data protection rights. Its boss Michael O'Leary said … Customers who’ve had … “Ryanair will work closely with public health authorities to ensure that these flights comply, where possible, with effective measures to limit the spread of COVID-19. The truth about Ryanair refunds. In some cases, unauthorised, screen scraping travel websites are blocking … The government must urgently review the Civil Aviation Authority’s powers.”. However, Ryanair hopes for a strong bounceback in travel next summer, assuming Covid-19 vaccines are widely available, and it plans to run 50% to 80% of flights compared with 2019 levels. First published on Mon 2 Nov 2020 10.35 GMT. Ryanair and Aer Lingus confirmed that they will offer refunds to passengers whose flights from Britain are cancelled following the Government’s 48 … Rory Boland, the travel editor of the consumer group Which?, said: “While Ryanair has recently made some improvements, we still get more complaints about its handling of refunds than any other airline, including from a steady stream of passengers still struggling to get their money back.“Ryanair now risks adding insult to injury by refusing to refund passengers who cannot fly this month because of the latest lockdown. “Now that Europe’s States are allowing some gradual return to normal life, we expect this will evolve over the coming weeks and months. Jet2, Ryanair, easyJet & British Airways flight updates for customers, Ryanair: Michael O'Leary says it will take up to 12 weeks more for all refunds, Ryanair has plans to return to service in July. They have seven days from when they cancelled your flight to … The chief executive told BBC Breakfast that the company was working through a backlog of around 35 million refunds. Apply for a Refund Change your Cancelled Flight they have still not received their money back. Last month Ryanair cut the number of winter flights, until March, to 40% of normal levels because of Covid-19 air travel restrictions. Airline defies Covid pessimism and concerns public may avoid model due to safety fears, CMA will consider whether there has been breach of consumer rights, UK government’s decision not to offer tax-free shopping to international visitors criticised, Airline finds some glassware and crockery are surplus to requirements during pandemic, Available for everyone, funded by readers. “Governments around Europe have implemented a 4-month lockdown to limit the spread of the COVID-19 virus. Under EU aviation rules, passengers are entitled to claim refunds for cancelled flights directly from airlines. Europe’s biggest airline reports £178m loss as it warns there could be more cancellations, Mon 2 Nov 2020 13.54 GMT However, he said flights could continue to operate in the second wave of national lockdowns. Ryanair is no exception, grounding the majority of its fleet. As the coronavirus pandemic swept the globe, airlines in their masses were brought to the ground. The company said its second-half loss would be even bigger. my flight was cancelled too on march 2020 and I payed for the tickets on January 2020; now I would like my money back but Ryanair is not responding at any request. Eighty-four per cent of Ryanair passengers who asked for a refund told consumer advocate group Which? O’Leary made the comments as Ryanair slumped to a first-half loss and warned there could be further flight cancellations as new national lockdowns are imposed across Europe to tackle the rapid spread of the coronavirus. Once a Ryanair flight is operational, and does not have a delay exceeding 2 hours, then it is not possible to get a refund. What should I do? RYANAIR boss Michael O'Leary has confirmed the airline's stance on flight refunds following the Spain travel ban. RyanAir has paid hundreds of millions of euros to customers due to flights being grounded by the coronavirus pandemic. It means there are millions of passengers wanting refunds for their cancelled flights. “There won’t be refunds on flights that are operating and travelling,” he said, “but we’ve waived the change fees for bookings.”. Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights. We may have to pull that back further if there are further lockdowns across Europe in November, December, into the first quarter.”. Ryanair cancelled flights: Airline launches new system so all customers can get refunds RYANAIR is just one of many airlines that have been forced to cancel flights in … Ryanair says it's already paid all its cash refund requests from March, and 50% of requests from April – and aims to have paid all its April cash refunds by Wednesday 15 July. “We don’t see ourselves being locked down completely as we were in the first quarter of this year,” he added. Ryanair passengers with cancelled flights may be able to get a refund from their card provider Credit: Reuters And with the UK government warning … Only five per cent of Ryanair customers surveyed said they had their money returned to them within seven days – the time frame that EU carriers are legally obliged to process refunds within. Customers are … Destinations include Hungary, Romania, Serbia, Slovakia, Portugal, Spain and Israel. © 2020 Guardian News & Media Limited or its affiliated companies. Passengers who have their flights cancelled are allowed to claim a refund under EU law. The news comes as the airline makes moves to relaunch its operations, with plans to be flying a 40 percent itinerary by July 1. He said passenger numbers this winter could be only a quarter of normal levels. However, while refunds are normally issued within two weeks in normal circumstances, the unprecedented nature of the pandemic has left many travellers out of pocket for far longer than they anticipated. More than eight in 10 customers still waiting on money back for cancelled flights Which? We will use your email address only for sending you newsletters. All Ryanair flights are changeable but they cannot be cancelled. The airline was one of only a handful of carriers to include an automatic refund link on its website, albeit one that frequently failed.But it is now telling its customers to either accept a voucher for future travel or wait – potentially for a year or more – to get their money back. But, he added the company has “no idea what will happen to bookings over Christmas”, which is usually a busy period. The famous Irish airline, Ryanair, is trying to get back to operating 2000 flights a day, meaning delays and cancellations are bound to happen. Ryanair Refund Application Form. Ryanair customers will not be refunded for flights in November, according to its boss, despite the UK government banning all but essential travel. Has anyone got a refund for Ryanair cancelled flight? Though the airline has since announced its plans to return to the skies once more, many customers say they still have not received refunds for their cancelled flights. He explained: “We are dealing with an unprecedented record backlog of cancellations.”, Mr O’Leary added: “The good news is we are about 40 percent of the way through the process and we have already paid out nearly 500 million euro and we’ve got another 600 – 700 million euro to go, we think we will get through that in the next 10 to 12 weeks.”, DON'T MISSBest seat on plane to avoid getting sick onboard revealed [INSIGHT]Cabin crew member reveals how often food trays are really cleaned [INSIDER]British Airways: 'Change face masks every four hours!' Home of the Daily and Sunday Express. With more than six weeks to go to 1st July, Ryanair believes this is the most practical date to resume normal flight schedules, so that we can allow friends and families to reunite, commuters to go back to work and allow those tourism-based economies such as Spain, Portugal, Italy, Greece, France and others, to recover what is left of this year’s tourism season. Ryanair orders further 75 Boeing 737 Max jets worth up to £6.7bn, Airlines' failure to offer Covid cash refunds investigated by UK regulator, Heathrow could lose 2,000 retail jobs because of 'tourist tax', Selling off the china: BA puts bespoke items from first class on sale, Manchester Airports Group offers prize for first zero-carbon commercial flight, 'High-value' business travellers to be exempt from quarantine in England, Ryanair to cut one in five October flights due to coronavirus restrictions, Boeing 737 Max given approval to fly again by US regulators, due to start on Thursday and will last until at least 2 December, Ryanair cut the number of winter flights, until March, to 40% of normal levels. survey finds just 5% of Ryanair … A Ryanair spokesperson said: "For any cancelled flight, Ryanair is giving customers all of the options set out under EU regulations, including free moves and refunds in the form of cash or vouchers. RYANAIR customers are being told refunds won’t be paid until the coronavirus lockdown eases - with some told to wait up to 120 days to receive cash. Reason for Refund Request: Flight cancelled Flight delayed > 3 hours & will not travel Request a refund of government tax (unused flight) Death or serious illness of a customer booked to travel Death of an immediate family member not … ... Ryanair have said that refunds to customers are taking longer than usual due to the current coronavirus pandemic. The new lockdown in England is due to start on Thursday and will last until at least 2 December. He said a forecast by Eurocontrol, which manages Europe’s air traffic network, of a 50% decline in passenger numbers from normal levels was too optimistic. Ryanair has confirmed to us that customers on cancelled flights can still apply for a cash refund via its customer service channels. Some airlines have consistently broken the rules and ignored warnings from the regulator, which, without the ability to issue fines or take swift action, is unable to enforce the law. Ryanair respond to Irish customers waiting for refunds on cancelled flights. Customers are rightly entitled to their money back in full if the airline made the decision to cancel a flight according to current EU law. As part of the plans, new health and hygiene rules are being implemented for both passengers and crew. Ryanair says it will contact customers by text or email if their flight has been cancelled between December 20 and 24 and they will be entitled to a full refund. Ryanair has paid out €1.5bn (£1.35bn) in cash refunds or vouchers for cancelled flights since the Covid-19 outbreak in Europein the spring and said it had almost cleared the backlog. Ryanair has put in place a new refund system enabling customers to get refunds after booking with online travel agencies. READ MORE: Ryanair boss unveils security strategy to get Britons flying again. RYANAIR customers were left devastated when the coronavirus (COVID-19) pandemic meant that flights were grounded and holidays cancelled. Mr O’Leary emphasised: “We are assuring everyone that your refund is safe, if you want the cash refund you will get it, just be patient because we have to process a record backlog of cancellations caused by Government measures and we have limited staff in our offices to process these refunds, but they are on their way.”. Mr O’Leary has now said that customers who are still waiting should be reunited with their cash within the next 10 to 12 weeks. Virgin Atlantic flights: Airline to restart passenger flights in July, Ryanair: Customers have reported long waits for refunds, Pound to euro exchange rate: Sterling ‘dips’ amid Brexit talks, Flights: Hygiene changes to airlines after COVID-19 - full list, Coronavirus: The impact on tourism in 2020, Ryanair boss unveils security strategy to get Britons flying again, Best seat on plane to avoid getting sick onboard revealed, Cabin crew member reveals how often food trays are really cleaned, British Airways: 'Change face masks every four hours! "After four months, it is time to get Europe flying again so we can reunite friends and families, allow people to return to work, and restart Europe’s tourism industry, which provides so many millions of jobs. Ryanair customers will not be offered refunds for flights in November even though the UK government has banned all but essential travel in England as part of a second Covid-19 lockdown, and other countries such as Germany, France and Italy have issued similar restrictions. If you wish to claim a full refund for the cancelled flight, click on the link below, to log into your MyRyanair account and follow the steps for a refund. What does Paypal say about this? The flight was cancelled and, on August 17, I contacted customer support about the fact I still hadn’t had a refund. O’Leary said many people were commuting to work on Ryanair, including health workers. Europe’s biggest airline posted a €197m (£178m) loss for the six months to 30 September compared with a profit of €1.15bn in the same period last year, as it carried 17 million people, down 80%. [UPDATE]. You are entitled to a full refund to the original form of payment within … RYANAIR boss Michael O'Leary has spoken out against the new lockdown rules this morning, stating that the budget carrier will not be providing refunds to passengers due to fly on flights … Travel OUT of UK: What are the rules for leaving the UK? We are working our way through the small remaining balance. Claim my refund . The budget airline will contact passengers who could not get their flights … RYANAIR passengers are being refused refunds for their cancelled flights until the coronavirus crisis is over and being offered vouchers instead. Ryanair’s CEO Eddie Wilson said: “It is important for our customers and our people that we return to some normal schedules from 1 July onwards. Tens of thousands of passengers booked on Ryanair flights to Europe up to early January are in line for a full refund after their flights were cancelled. Ryanair has confirmed that customers who had their UK flights cancelled will be offered a refund. However, by making it seem as though vouchers are a reasonable alternative to a cash refund – even for those who don’t want them – … O’Leary said: “In the second half, we are running at 40% capacity. Airlines were forced to ground their fleets in March and April after the coronavirus outbreak. Now, Ryanair boss Michael O’Leary has revealed just how much longer some customers might be left waiting for their money. Now I would like to know, is it worth to apply for a claim? Chief executive Michael O'Leary said it could take 12 weeks to clear all refunds. Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds by the end of July.
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