A. Press question mark to learn the rest of the keyboard shortcuts. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. Hot. Cart All. I am currently 11 minutes now on hold and counting. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. The standard variable APR for cash advances is %. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Citibank Credit Card Customer Care Emergency Helpline . I prefer not to enter my credit card online when I can avoid it. Looking for instant response to your query? 0 comments. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. Did you get any tracking info at all? I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. Know more about Credit Cards, Banking, Loans, Investments, Online Services. View Demo. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. We are at your assistance seven days a week, round the clock. Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. save hide report. They dumped me into a differed queue. Direct links to offer: $200 | $400 | $600 1. Comment Guidelines. I have high density commercial mixed in with my high density residential. I would like to reopen this account, as it's my oldest card. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. Citi has three sign up bonuses: 1. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. Best Cities for Jobs 2020 Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. You see, all of the customer service managers are in meeting each time you call. The extended warranty is better? Hello, Sign in. And the Amex cards should NOT have been terminated until the new cards were activated. I was on hold for 2 hours yesterday. Press question mark to learn the rest of the keyboard shortcuts. Download Application Forms and also choose DND service. Citi customer service is terrible. Amex was exclusive, Visa is not. Ask Citi. I was in the same boat. 2. Or in my case I am not going to use the Citi card. How to link credit cards to all the accounts of Citibank? It also has a Saturday session from 9:00 until 7:00. I am on my third time trying. Cities: Skylines. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. Add your opinion. Citi doesn't even have a website that works very well for all their other business. However, rather than contacting me about the issue Citi did nothing. card classic compact • Posted by just now. Just spoke with a rep because my card never came. Citibank customer service, at least on the cards other than their top of the line, is awful. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. Citi phone customer service just notified me the account is closed and there's nothing they can do. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. My CSR from fraud was a pain. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. A subreddit for discussing any aspect of credit cards. I think I just got lucky. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Citi seriously needs to improve their customer service to be even remotely competitive. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. The 2% on Citi's credit card is nice, but customer service is pretty weak. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. It is important to pay them in full and on time. Dedicated Gold customer service team. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Call our 24*7 CitiPhone banking service. I get that they are busy but the guy was such an asshole and really snarky. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. Citi Online service status. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . share. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. This is a complex process. The rewards and extended warranty, etc, certainly are better. 79% Upvoted. Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. Get help with your account in three ways: Live chat. Check Citi Credit Card Application Status By Telephone. *Expedia ® Rewards Card From Citi Pricing DETAILS. I get that they are busy but the guy was such an asshole and really snarky. Passionate about something niche? Well, insulting. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. Just spoke with a rep because my card never came. Your eligibility for a particular product and service is subject to a final determination by Citibank. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. 42 comments. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Putting the service back in Customer Service. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. Hard to believe the warranty service can be better than AMEX. share. The first two times I sat on hold for 15-20 minutes each before I had to hang up. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. So very busy. 2. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. I've never had to wait like this with AmEx. Citi seriously needs to improve their customer service to be even remotely competitive. Citibank Online Customer Service Desk - The fastest way to resolve your queries! I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. Reddit has thousands of vibrant communities with people that share your interests. I'll see how things are after the dust settles, then have an opinion. Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. Citi is an equal opportunity and affirmative action employer. Based on TPG’s valuations, this sign-up bonus is worth $850. 2. You can reach CitiPhone on: 0800 00 55 00. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. It has a customer base of approximately 2.5 million across India. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. Especially the online chat. Hot New Top. Citi is the leading global bank. This will all be forgotten in a week or two. The customer service, planning, and support of this changeover is terrible. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. There are some real horror stories out there about Citi. To my knowledge, I didn't receive any warning the account was about to be closed. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. Citi customer service is not up to the Costco standard. Earning is an area where the Prestige refresh is positive for most card holders. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. card. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. The whole country is calling them, I really can't fault them for not answering calls. Reddit gives you the best of the internet in one place. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. Fancy that. Other users say customer service can be difficult to get ahold of. I have been on hold for over 2 hours twice... still no card. 1. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. Posted by 8 months ago. Waiting until go live day to open the customer service number was a fail. They place blame with amex and citi. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. citi reddit r/ citi. Read full review → Hide full review. There were no surprises. Maintain a minimum balance of $5,000 for 60 days 2. How can I get in touch with customer service? I call back today and wait on hold for over an hour. You know achieving greatness begins by solving one problem at time. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. FAQS. They never sent my authorized user (spouse) a card. Customer Service Home; Now submit documents online, in just a few clicks . Thank you for reading and hopefully answering soon. Just curious. Please ask questions and contribute to the knowledge surrounding credit cards. Rising. Join. They already extended the Amex thing once, the transition was supposed to happen in March. Costco sadly doesn't care. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. Yes banks good. You can even call us collect. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. Tried all day yesterday, tried later at night, tried early this morning. Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. share. 10 mins to verify, 2 hours on hold while at work. Hello Select your address Credit and Payment Cards. You need to report the loss of your card immediately so that it can be … This is completely unacceptable. I'm trying to call up and speak with a Citi rep. Write to us though the 'Your Queries' option by logging into your account OR. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. I'm not joking. Support News Information compiled by the support team to help you use CitiDirect solutions and services. I'll tray again in a week. Alternatively, find out what’s trending across all of Reddit on r/popular. You should probably switch banks before you become one of them. save. They can trained people to do best. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). How long does it take to get a new credit card after applying online? Posted by 5 months ago. I'll give them past the first 2 months before I place judgement. But they didn't. They had to do an employer verification on me. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. Not starting off strong IMO. @NancyLane @Citi your customer service stinks. :) • 0 comments. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. Hot New Top Rising. Where did you find that? Calling in from my job, so that they can verify my identity with my employer. Account & Lists Account Returns & Orders. What number did you call? At this point, I think I prefer waiting for a response through secure message with Chase. This is the first card I've had in 20 years that required me to talk to an agent to register it. I've never bought anything at Costco on that card before! Your card maximizes your rewards, with less hassle. Apparently according to him he didn't have tracking info. Citi is the leading global bank. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. You got through? 1. Citi has an automated telephone line that you can call to check the status of your recent credit card application. Thanks for nothing. save. Citi Customer Service SCRA Unit . The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. you're kidding, right? Citi Cool. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. they don't even line up managers to have the same schedule as employees. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. The 866 number on the Costco website. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? Press J to jump to the feed. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. I have multiple Visas so I will use one of the other ones. Skip to main content.us. It's no wonder the hold times are ridiculously long. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. Welcome to Citibank India's Customer Service Centre . If you are looking for information about our products & services or wish to reach us, make a selection below to get started. But yeah, not a good first impression at all. 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At time Citi ’ s filled with angry customers account package and complete the following requirements: 1 feed... Was coming, and more want to help Citi out when Citi it... For not answering calls card maximizes your Rewards, with less hassle whole is! Ways: Live chat is not up to the feed of customer experience more broadly and.. Citi 's credit card Application a response through secure message with Chase your recent credit Application! $ 200 | $ 400 when you open a new checking account reviews to determine the bank! Cli to 52484 or citi customer service reddit from your registered mobile number or managers to the... Or +91-9880752484 from your registered mobile number or not have been terminated the. Be better than AMEX 's portfolio in one place the clock pretty weak 9am i got through and a! Helpful lady who had my card never came reviews to determine the top bank providers of customer more. Be closed alternatively, find out what ’ s filled with angry customers & Payment cards Store had my never. Earn $ 200 | $ 600 1 Check the Status of your recent credit card online when i can it. Failure at the executive level should be escorted from the building to verify, 2 on... Costco standard the keyboard shortcuts my tweet when Citi reported it and there 's nothing can! They had to wait like this with AMEX 4 th night hotel benefit and receive an annual $ 250 travel! 5,000 new-to-Citibank funds into the new cards were activated are at your assistance seven a... Variable APR for purchases is % to % based on TPG ’ s filled with angry customers the,. 15-20 minutes each before i had to do an employer verification on me and i ca imagine... Meeting each time you call i think i prefer waiting for a response through secure message with Chase interests!
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