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Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The developer provided this information and may update it over time. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. If you have an issue you can find out if is just you, or impacting others in your area. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Otherwise, please make sure you've got a business reference and try again. This means finding the right BT phone number can be more difficult than you first thought. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Its really that simple to contact BT Broadband by SMS. If you're on your computer, you can download WhatsApp for Desktop. If you need help quickly, use the other contact options. Starts with two letters followed by six or seven alphanumeric. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Fix Problems and faults Contact Chat, phone, or email Contact us about. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. That looks like a residential order number rather than a Maybe there's a problem with your order. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Our SME solutions are for you. Unfortunately, BT's phone system is not well designed. Dont miss our hassle-free ways to help yourself. Heres how well help put things right. All connections are subject to survey. Got up to 250 employees? Discover wholesale, strategic digital transformation, designed for your business and its wider goals. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Search The Phone Book from BT to find contact details of businesses across the UK. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Weve got your order request and will be in touch soon to complete your order. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. Mobile costs may vary. Get answers to all your questions here. Get a 200Mbps leased line for 299/month (ex VAT). If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. a fault or order with your fault or order references. If you need to write to us, please check the back of your bill for the right address to use. Try contacting support if you still can't You need your order reference number. BT Business App Save time, manage your account, and check your services at your fingertips Discover SME solutions Report a fault online to put things right. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. The solutions we sell are integral to modern life. Search The Phone Book from BT to find contact details of businesses across the UK. 08:00 - 18:00. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. When people connect, there's no limit to the good they can do. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. You can find our standard Terms and Conditions at www.bt.com/terms. Looking for help placing an order? These cookies allowed us to study how users navigate on the website. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. We have a range of ways to get in touch for new and existing customers. Discover solutions that are built for your business, whatever you do. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. I understand that any big company has large numbers of employees. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Read more about our network latency here. WhatsApp us, The quickest and easiest way to contact us. T&Cs apply. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? This price does not include in-life modifications, upgrades, or moves on existing services. later the dashboard view will be restored. Search The Phone Book from BT to find contact details of businesses across the UK. Simply follow the instructions and you might not need to call BT Broadband. When you run the tests online, well ask you simple questions, and let you know how well put things right. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Terms and Conditions apply. You'll find it on your bill. Our activities added 24bn to the UK economy. Cookies used for marketing and advertising purposes. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Data privacy and security practices may vary based on your use, region, and age. You can also find the BT opening hours so you dont call when the lines are closed. Running cloud-based applications. We're one of the world's leading communications services companies. Contact BT Business. Achieve a smarter digital future with our technology and business solutions for public sector providers. Try contacting support if you still can't track your order. track your order. Be confident about transforming your business. Connect your people and places with smart solutions tailored to your business. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? Weve broken down each way you can contact BT so you can choose the best option for you. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. We always aim for 100% target availability, but sometimes things do go wrong. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Fibre business broadband only 25.95/month. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Necessary to provide basic functions of the website such as page navigation. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. Subject to credit check, business registration and a 5-year minimum term. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Monday-Friday08:30 - 17:00Free from UK landlines. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Mobile costs may vary. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. A business leased line, on the other hand, is a dedicated line just for you. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Contact BT . BT Business broadband, phone line, email or Cloud Voice services not working properly? Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Popular shortcuts Order number Track a fault Report a fault If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. 0330-123-4567 from a mobile More information and review your options. It was ten times as fast for half the price. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Don't worry, if you don't have the details of these accounts you can still track All day, every day. again. Sorry, something went wrong. Create an account Are you an EE Mobile customer? Visit our online customer service help and support areas No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Well need your site address and postcode, and an overview of what youll be using your connection for. BT Business App Save time, manage your account, and check your services at your fingertips Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. All prices exclude 20% VAT. Available 24/7. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Its consistent, reliable connectivity for your business. Using Wi-Fi that doesnt drop. A BTnet Leased Line not quite right for you? Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Broadband not working properly? Offer ends 5 March 2023. Report a fault online to put things right. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? When you have a broadband connection, you share your bandwidth with others. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Prices ex VAT. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Sometimes we can identify and fix a fault at the same time. Rest assured that your call is really important . Search The Phone Book from BT to find contact details of businesses across the UK. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Every single time. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. The BT Broadband forum is filled with useful information and questions asked by other customers. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time.