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You can use them together or separately. The last step is to install the new Sync app on your Mac or PC. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. 4K does not work, yet. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. Philips Hue Sync Connection Issues With Hue Bridge (How To Fix) If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Make sure Bluetooth is enabled on your mobile device. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. I have the same problem if I use apple TV straight to the TV. Turn off Dolby vision when using sync box works. I have also gone through some research and come to some conclusions. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. My LG tv has only HDMI ARC and not eARC. This website uses the TMDb API but is not endorsed or certified by TMDb. Seems like after the last box update nothing is working it's been a while now. I cant think of any big issues. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. JavaScript is disabled. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. , you may have some common issues with it. A forum where Apple customers help each other with their products. It should display a wide range of folders for apps installed on your device. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. 1-800-MY-APPLE, or, Sales and Aug 22, 2020 6:17 AM in response to ShYnNoK. Its really that easy. I don't seem to have Dolby Atmos though in Netflix? Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Click the Library shortcut that appears. Go hands-free with voice Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. User profile for user: Philips Hue Sync - Apps on Google Play However, whether its the app or the physical box, both systems are known to have some issues during connection. Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music I found that many users have connection issues with their Hue Bridge. I've contacted Philips Hue Support but they don't know what they are doing. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. If the AP is the reason that causes the connection issues, so how to fix it? Save my name, email, and website in this browser for the next time I comment. The fix for this one is surprisingly easy. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. You must feel desperate at this time. Rollback the version of the Hue Sync App. You can open it by typing %appdata% in the taskbar. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. You do not have to change the optical cable. Yes I've tried everything you mentioned on your comment. Open the new finder window, then click Go. Hue Play HDMI Sync Box No Signal Detected : r/Hue - Reddit Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Philips Hue's new TV gadget matches colored lights to whatever you The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. So have you ever felt like you want to step into the world of your favorite video game? User profile for user: Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. New technology and new devices will always have some problems for many users. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Hue Play HDMI Sync box | Page 14 | AVForums So, whats causing users to report connection issue after connection issue? I just couldn't get a decent effect with the light bars. I will list some issues to see if you have had them. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. A: Answer. You must want to solve this problem to enjoy it. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Delete this folder. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. 2- Connecting directly to TV without using Hue Sync Box. Apps are complicated pieces of software. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Got it as a gift in December, and have been using it ever since. All Rights Reserved. Select your Wi-Fi network and tap Connect. All rights reserved. On your PC, search for %appdata% in the taskbar. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Some users reported that the app would lose connectivity as often as once every hour. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Create an account to follow your favorite communities and start taking part in conversations. Do You HAVE To Use The Kasa App For Your Kasa Devices? This folder will have sub-folders for each application. Ive fixed it. Apple TV 4K, Thank you for using Apple Support Communities. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. However, it just supports 60Hz inputs currently. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. 7. Of course, many people still like it very much. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. For the connection issues, there will be many solutions, one method works for you but may not work for others. Connect the Hue sync box to power and your TV. This wont harm your app or connected devices. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Cmcruz32, User profile for user: Enter the password for your Wi-Fi network when prompted. Honestly considering a return. The No. We and our partners use cookies to Store and/or access information on a device. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Philips Hue Sync is a newer product from Philips Hue. Mine especially has issues with Dolby Vision. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. I have listed six methods for your issues. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. New owner. Hue Sync app shows no signal detected : r/Hue - reddit APs are also best used for devices that dont require a 100% reliable internet connection. All you need to do is rollback the version of the Hue Sync app you are using. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. . Philips Hue Play HDMI Sync Box Black 555227 - Best Buy I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Lets go through some of the most common bugs and how you can fix them quickly and easily. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). How to set up Hue sync box | Philips Hue US This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. UU. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Seems to drop the connection every twenty minutes or so. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: It may be that the users are not familiar with how to use it, or some hardware and software problems.