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I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Hi I am stuck in challenge 6. Tonight's challenge involves the creation of two processes. Hi there,I am struglling with sataus update within a macro. It's easy to miss. If you are still stuck after that, leave a comment with some more details and I'll take a look. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Hello, Thanks for your feedback. Is there an "email template" in the "email template" object? Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Case organizers think about the language. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Still stuck? Service Cloud Specialist | Salesforce Trailhead Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. This comment has been removed by the author. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". I used a new trailhead playground created exclusively for the service cloud badge. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Ensure you group report results correctly. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. not sure how to troubleshoot this tho..@_@, hmmm! I'm working on the Service Cloud super badge and the error below is driving me nuts! I have to double check the directions, but I believe that you just have to add a few values. ", There are two options for email to case. I am going bananas here. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Various trademarks held by their respective owners. January 07, 2019. donut! I just finished the superbadge. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Trying new things- my baby brother practiced crawling through a tunnel. You also get personal insight into the life of a Trailhead Baby! You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! can you please suggest something? In the worst conditions, Ursa Major panels produce ~25% of maximum power. I'm STILL hacking away at this error message. Add to Favorites. Hi Trailhead Baby, I'm losing my mind here. I have the Milestones field in the page layout too. Ensure Agents have access to Knowledge when viewing a Case. It was an interesting project, and I wanted to share some lessons learned from . If you are short on time, start around the 20 minute mark. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Does anybody have a moment to help? I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Anyone studying for their Service Cloud consultant certification. Service Cloud Specialist Superbadge - 4,5,6,7. No. Thank you sooo much, you were right! I dont see any check box under layout properties of Knowledge. I kept that particular module open one on screen while I walked through this step. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Did you create a new console? Test it first by using real email addresses before you hit that button! You cannot customize its label or logo". I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Hello Trailhead Baby! advanced apex specialist superbadge solution Knowledge Basics for Lightning Experience. Could you suggest how to troubleshoot it ? One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Ask Question Asked 2 years, 8 months ago. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. "This is a standard app. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I add wrong queue to Presence Statuses but I still have the same issue. But I didn't complete it. "Can you please help me, what am I missing? Is knowledge.* On the lightning page layout? If you need more help, leave a comment! Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) After changing the name of the inactive user it worked for me. If you want to check the support process' api name, you can extract via data loader. Hi All,I am currently stuck at challenge 4. Issue was with the Lightning Page Layout. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Service cloud specialist superbadge challenge 2 solution Please help. Hope this solves it for you too. Something that helped was saving the report frequently. Service Cloud Specialist Superbadge - 1,2,3 - Blogger I have the same problem and my Entitlement Process is already active :(. The simple things Hey, i'm on challenge 3 and almost done. Yes you do. I'll take a look as soon as Trailhead is back up! This is where you start building out the ability to manage support levels. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Service Cloud Consultant Certification Guide & Tips for Challenge 7. Use the search o. Hello! It's a picklist. Did you check the values? Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Any help! This worked for me. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." This superbadge in specific helps building reusable granular components. A mistake I have made many times as well! Expert Tips on Getting Your Billing Superbadge - ITequality I can only click on the Email tab. (Not the "standard platform user", just "standard user"). MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. You should be prepared for a heavily scenario . It is hard to give many hints about this step without giving away too . I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Your help is needed! Would you like to share a few more details on how you currently have things set up? Ensure you set up the routing for Advanced Cases properly. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. I had problem with the chart, now everything is correct. You may want to jot down notes as you read the requirements. Thanks for your advice and help. Think of this like a Sales Process. where you have opportunity stages associated with the process. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Make sure that the correct date range is selected. Confused? Look at the page layout again- there is another item you will need to add. For those of you who know me, you probably know that Im lucky enough to have a job that. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Empty the recycling bin. Thanks! Leave a comment for the Trailhead Baby! This way, I can take a deeper look. thanks a bunch. This is so annoying. I really learned a lot here. Thanks, Michal. I started the whole of the following steps in this section with the objective of creating a macro. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Below are tips and gotchas for each report / dashboard. I'm not sure I would have figured that out if I didn't stumble across this forum. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. The free lemonade offer worked! The demand for UI/UX design implementation is continuing to grow. Thank you for your time and response. I made two dollars today! Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. I am the Trailhead Baby! I've had it take up to 24 hours :(. I have named and renamed it (Over and over and over). I like your blog.Devops Online Training in HyderabadLearn Devops Online. You will need it. You, my amazing reader, get more than tips for a Salesforce Superbadge. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Ensure you create 'Billing Topics' for Knowledge." Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. But I have successfully created this service console in my playground. Any clues as to what I might be missing? Trailhead Superbadge: Data Integration Specialist - Forcetalks Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. He laughs when I poke his nose and tries to take toys out of my hand. What item is on your lightning Case page layout to show Entitlements? Glad you figured it out! I have created also both categories. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Create the Cloudy Technical Team support process! If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. :), I am unable to solve this. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. I'm stuck on Challenge 6, creating the macro. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Service Cloud Specialist Superbadge Challenge 2 Question I made two dollars today! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Also when i click on Overflow Assignee no records found window pop up. Have a question about this project? Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Trailhead Baby any idea? Grab a pen and paper. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Billing Topics (Billing_Topics) with Payments and Reimbursements. At last count, there are 81 Salesforce Trailhead projects for developers. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. By clicking Sign up for GitHub, you agree to our terms of service and I have finally managed to get through this stage. Did it help? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. here is the complete guide for designers that will increase your knowledge. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. An action can be added to the page layout. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. When it works it plays a sound to tell you that a case has been assigned to you. Confused? It is reason i m getting this error. LWC Specialist Superbadge : Guide to Challenges - gigminds Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. hours of inactivity vs hours of being created. Ensure Agents have access to Knowledge when viewing a Case." Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Good to hear!!! No. Health Cloud Superbadge Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Well occasionally send you account related emails. I'd bet that the solution is to "clone" not rename. Still not sure what Im talking about? Use the search o. Hello! Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead Do you have "Billing Topics" as a top data category with the 2 sub categories? ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. New Profile button, instead of hitting the Clone button on the Technical profile page. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I am getting this below error. 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Superbadge Apex Specialist Full Solutions - Salesforce Handle I hope that you feel inspired. Already on GitHub? Right now he' taking a nap.so I'm off to edit some reports! Ensure you create the Cloudy Weather Resolution automated action. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Initial Response milestone- You only need 1 criteria. What other fields do you need to add? I even tried to create a new playground and start over (that only made things wose). Look at the page layout and enable knowledge. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad.