This cookie is set by GDPR Cookie Consent plugin. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. I was able to receive a refund but we all know that does not help. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Re: Refund in Progress. StubHub Refund Ticket by Phone. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. So is Amazon, but they can cancel orders and issue refunds. The event has been passed, and no new date has been posted. All of our tickets were void, fakes, frauds. StubHub to refund canceled events after pandemic complaints - USA TODAY Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. When I received the tickets it is stamped on them in large lettersStudent ID required! So now the tickets will not arrive in time for my event. Hotels Using NFTs to Create a StubHub for Lodging Reservations Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Called them and they said the venue had not marked those seats as obstructed. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. You dont get to change the rules to suit you after the fact. "The return of live events, the input of customers, partners, and regulators, and the . StubHub won't refund my money. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. If you sell on Stubhub they will waive the sellers fee. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Now you gave them no time to sell again. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. For $2400 this is pure BS and will not stand. i am not interested in a credit that expires so therefore am requesting my full refund. Bought tickets for James Taylor and Bonnie Raitt. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I would like my money back due to a postpond concert hours before the concert. News Corp is a global, diversified media and information services company focused on creating and distributing . I would advise taking this route to get resolution from StubHub. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . I have been attempting to contact you several times regarding ticket order #553613638. Contracts are contracts. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. How is this right? I hope we can get refunded. I will never use StubHub again. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Dworsky says he hopes she'll intervene. If my ticket was valid I WOULD HAVE USED IT. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. It was for a special occasion. I will never use stubhub again. He reportedly paid $120 per ticket. What about Canada? 5. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. This cookie is used for the website live chat box to function properly. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Or am I screwed. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Save my name, email, and website in this browser for the next time I comment. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. How Do I Get Stubhub to Refund a Charge? - GetHuman Horrible company. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Said cancellation was glitch. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Covid-19: What to do if you have tickets to an event that is canceled It is not specified anywhere in the mobile site and hidden in the desktop version! If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. IndustryLegalTop Story Wisconsin residents could get ticket refunds after StubHub settlement If I don't get a refund soon I'll be reporting theft to PayPal. Solved: Refund in Progress - StubHub Community I purchased a Citi field parking pass for Mets opening day. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. If these are not available, you will likely get a full refund. Buy sports, concert and theater tickets on StubHub! From that StubHub wallet page you can request a refund instead of keeping the credit. Your service is terrible and not worth the fee. We were so upset. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. The tickets are wrong ones worth $148 each!! WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. "If you have tickets to a show that is postponed, you will be able to select your refund . Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Olivia Perreault. To Stubhub.com and surprisingly they were already on sale. This is pure fraud. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I simply do not understand how this can happen. We were not the only ones. My girlfriend's 30th bday gift is being ripped off! if you have any questions please feel free to contact me. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. She said to late sorry. Too many other competitors out there doing it differently. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. How to Get a Refund for All Your Tickets - Vulture They still charged me fully for a canceled ticket transaction. Is Beyonces Tour Another Dynamic Ticket Price Mess? Nobody will know until game day. If these are not available, you will likely get a full refund. The FanProtect Guarantee is StubHub return policy. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . this company sucks. You can resell your ticket using either an app or a PC. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. How to contact the seller. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. That's why they have a return policy. i have tried to call several times but have been on hold >3 hours on 2 occasions. On or about May 3, 2021, Defendant announced that it would provide Eligible No where does it state that you needed to be a student at the school to use these. I purchased tickets for a James Taylor conert and paid for them months in advance. (Not to be confused with a free alcohol section which would have been great). >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Their tech team looking into it or b.) Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Once we have clear actionable next steps, we will be sure to notify our fans via email! StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. They said there was nothing else that they could do. They sold me 2 non-existing tickets and even admitted it by email. the Stubhub policy is to only give refunds if an event is cancelled. Stubhub Return Policy and Refund Guide If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Massachusetts has clear rules on returns and refunds. I will never use this site again and highly advocate not using it to anyone due to this. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). I will never use stub hub again. People have to make mistakes all the time and this was a mistake. DO NOT BUY FROM THIS COMPANY! 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Can I change, cancel, or get a refund for my tickets after - SeatGeek Explain your scenario, and provide any applicable evidence. It is taking Stubhub about 120 days to process refunds. Never use stubhub again. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Remember to provide us with valuable feedback. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. All rights reserved. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. These returns could mean so much to so many people, myself included, as to a difference as food or rent. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. I love them! If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I have been attempting to contact you several times regarding ticket order #553613638. NEVER AGAIN will I use STUBHUB. Outside of the US and Canada, fans are defaulted to a refund. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. 01-30-2021 01:41 PM.